Frequently Asked Questions

FAQs

Yes, many of our videos have Suggested Resources listed on the individual video pages. We also have bulk pricing for several resources – both digital and physical – that complement the modules from Church OnDemand should you wish to take your congregation, group, organization into a more in-depth look at a specific topic. If interested in bulk pricing, please contact info@drcloud.com.

Currently, Dr. Cloud isn’t taking patients or one-on-one coaching sessions, but we do have a list of suggested resources that are similar-minded to Dr. Cloud’s teaching and philosophy should you be interested. We also have a phenomenal sibling program to Church OnDemand, called Leadership University, that has been created specifically for leadership and personal growth and development. If you’re interested in receiving additional information on Leadership University, please contact our Director of Leadership, Gregg Starr: g.starr@drcloud.com.

While Dr. Cloud wishes he were able to come to every speaking engagement he receives, he must be very selective about where and when he travels due to his schedule. We would love to speak with you to see what you have in mind, and we can determine if having Dr. Cloud come to speak is feasible for either or both parties. Please contact Director of Faith Initiatives, Jayson Teagle: jayson@drcloud.com, to share your event information. Please include dates, honorarium budget, # of expected attendees/congregation, preferred/requested topic.

Yes, your subscription is set to renew automatically after your first year. If you should choose to either update your credit card information or cancel your subscription, please notify us by email: info@drcloud.com. Please note that due to the nature of the content and subscription, your first year is non-refundable.

You may cancel at anytime, however there are no refunds for the pre-paid year. If you cancel within the first year, you will not be auto renewed.

You can ‘show’ the content to whomever you wish from your computer, but we ask that you don’t ‘share’ the content/your account with others. We ask that in good faith you don’t share your password with others, and instead consider purchasing an additional subscription for whomever else in your ministry may benefit from using this content.

Yes! We would be so grateful for that. You can go to the Share Page for a collection of assets that make it easy for you to to help spread the word.

No! We encourage you to experience the content yourself first and then make it your own to preach and teach!

Yes! We have provided some marketing materials for you to use in the Marketing Materials section of Church OnDemand. We just ask that you notate “Dr. Henry Cloud Via Video” on any marketing materials.

Due to the nature of the content, Church OnDemand messages are streamable-only.

For media or Podcast inquiries, please contact Director of Faith Initiatives, Jayson Teagle at jayson@drcloud.com.

Yes! For groups above 25 and for licensing to denominations, church networks, organizations, ministries, churches, etc., please contact Director of Faith Initiatives, Jayson Teagle at jayson@drcloud.com.

$79 (1-25 licenses) each (available for online purchase)
$69 (26-99 licenses) each
$59 (100-199 licenses) each
$49 (200-299 licenses) each
$39 (300+ licenses) each

Please click on FORGOT PASSWORD on the Sign In page to reset your password.

You may contact us at support@drcloud.com, and we will respond in a timely manner during the workweek. Please be advised that emails that come through on the weekends and holidays will most likely receive a delayed response, or a response on the next business day.

First, check to ensure you are on a strong Internet connection. Shared or public WiFi with multiple users sharing the same Internet bandwidth will slow or stop streaming altogether. If possible, make sure your connection is being used only by you at the time of streaming to ensure top quality and experience.

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